Saturday, December 24, 2011

Negotiation Body Language Secret # 393:
Lying more common while Texting

Researchers at University of British Columbia, Sauder School of Business in Vancouver, have just published a study showing that people are significantly more likely to lie when texting compared with in-person, video or audio chat. The more information one has with which to judge another's honesty - such as nonverbal communication and/or paralanguage - the more likely they are to detect lies and the less likely a person is to deceive or attempt to deceive them. The authors go on to suggest the wisdom of speaking via video Skype to ensure a higher degree of trustworthiness when conducting business via websites such as eBay. Intriguingly, the researchers also demonstrated that people who are lied to via "leaner media" (e.g. texting, twitter, etc.) are more angry when they are deceived, than those lied to with "richer media such as video chat".