Monday, October 31, 2011

Negotiation Body Language Secret # 595:
Anxiety plus Defensiveness

Penelope Cruz is a very accomplished actress. She is only human though. Here she is displaying a very common sign of anxiety - scratching the neck with the opposite hand. If she were using her right hand here, it would still indicate anxiety, however in using the opposite hand, the arm acts as a temporary block. This additional nonverbal maneuver is indicative of a lower confidence & a defensive emotional tone.