Tuesday, August 9, 2011

Negotiation Secret # 116: Two Types of Smiles
Which One is Sincere?

Here are two actors from one of the best television dramas ever. The West Wing received three Golden Globes and 27 Emmy awards including Outstanding Drama Series which it won in four consecutive years. Bradley Whitford played the Deputy Chief-of-Staff, Josh Lyman and Janel Moloney played his senior assistant, Donna Moss. They are both incredibly fantastic actors, however this photo shows one of them with a sincere smile and one with an insincere, (but certainly better than most people's) "Social Smile". Which one is sincere? Are you sure? The fact both that excellent professional actors find it difficult to always smile on-demand, underscores the validity and value of body language.