Showing posts with label Apologize. Show all posts
Showing posts with label Apologize. Show all posts

Tuesday, June 5, 2018

Body Language Analysis No. 4299: Bill Clinton confronted regarding Monica Lewinsky Affair - Nonverbal and Emotional Intelligence




Bill Clinton and James Patterson were recently interviewed by NBC's Craig Melvin as part of their book tour for their recent collaboration, The President is Missing. During this interview published on Monday, Mr. Melvin asked President Clinton several questions regarding his affair with former White House Intern, Monica Lewinsky. What follows is a partial nonverbal analysis of this interview.


In this image, captured as he says the word "Constitution" ("I think I did the right thing. I defended The Constitution", during 1:37 - 1:40), Bill Clinton is crossing both his legs and arms. Few people will be surprised to know this conveys a significantly defensive mindset. While it's possible that a  person sitting in this nonverbal posture may feel cold - and it's important to rule out that possibility - in this moment, President Clinton emotions are significantly beta, vulnerable, and of low confidence.

He maintained this body posture throughout most of this interview.


This image was taken during 3:35, as President Clinton says, "I had a sexual harassment policy when I was governor in the eighties" - and it shows a classic Rationalization Rapport Empathy Expression (R2E2).

A Rationalization Rapport Empathy Expression may be of very short duration (a microexpression) - or it can last several seconds.

Body language beginners will often confuse an R2E2 with a disgust display - yet the underlying emotions of each are vastly different (How do to differentiate between these two signals?).

All human beings make the R2E2 expression on occasion. But when it's displayed frequently - or during crucial moments - you should always ask yourself:

• How do I feel about their overall level of sincerity (What's their Sincerity Quotient)?
• What are my gut feelings of their motive(s)?
• What was their primary emotion as they spoke?
• What, specifically, are they trying to convince me of/for what are they trying to Gain my Rapport
• Do they truly believe what they, themselves, are saying?
• Are they feigning a weakness?/Trying to Gain my Empathy? If so, what is it? Why?

A person displaying of an R2E2 expression is actively rationalizing. They are either trying to convince themselves of something - and/or they're also trying to recruit you to agree with them - as a Co-Rationalizer.


A second later, during 3:36 we see a fascinating amalgamation of two classic nonverbal signals:

In the image immediately above, you can see a classic expression of:

• Elevated Central Forehead Contraction combined with
• a Partial (Insincere) Mouth Smile.

We all make this expression from time-to-time (hopefully not too frequently). It indicates one of the following three emotions:

• Disbelief (more specifically, a Smug-Disbelief with an element of Impatient-Dismissal)
• Contempt
• Arrogance

It's important to point out that all three of these emotions may also be manifested by different facial expressions.

But we all make this expression, on occasion - yet those people who make it frequently with high probability are Sociopaths (Antisocial Personality Disorder).

Another superimposed and simultaneous nonverbal signal (3:36 - 3:40, 3:44 - 3:45) which can't be captured in this still image - due to its movement - is what is called a Self-Righteous Head Wiggle (SRHW, aka, High-Confidence Head Wiggle).

A Self-Righteous Head Wiggle is a relatively rapid, side-to-side motion of the head and neck. Sometimes it occurs with a similar movement of the torso - and on occasion the jaw as well (and may be even isolated to only the jaw).

Sometimes the SRHW is very brief (a near-microexpression) - however, in these examples, it's a few seconds in duration.

The Self-Righteous Head Wiggle (SRHW) is commonly displayed during moments of hyper-alpha emotions of particularly high confidence - and primarily while also verbally expressing similarly strong opinions.

It's somewhat helpful to think of the Self-Righteous Head Wiggle as one variety of nonverbal swagger.

Please watch this video several times to note it's full context and dynamic nature.


Now, look at this image taken from a later moment in this video which includes an older segment of President Clinton during his 1998 Public "Apology" (4:22) as he says, "... Monica Lewinsky ..."

Note it's similarity to the other example previously cited:

• An Elevated Central Forehead Contraction
• A Partial (Insincere) Mouth Smile

But in addition, there's also a:

• Raised Right Eyebrow (with his right forehead also being preferentially contracted just above it) - projecting an additional emotion of Disbelief/Incredulity.

This expression does NOT project sincerity or empathy - and it's absolutely NOT an expression which should ever accompany an apology (Notice his face did not adopt this same expression when President Clinton speaking to his family).
 


In this moment (4:49) as James Patterson comes to The President's defense - it shows Clinton in a Tongue-in-Cheek configuration which, in this context, signals the thought-emotion of I Just Won.

Whenever an apology is made - whether during a relatively small everyday event with a single individual, in a workplace environment, or an entire nation -  from a psychological perspective as well as from a crisis management perspective - several key elements must always be included if the apology is to interpreted as sincere.  

The components of a Sincere Apology are: 

1. An apology must always be given by the person who committed the act in question - not by a manager, an attorney, a press secretary - or other surrogates.  

2. An apology must never be scripted - but must be spoken from the heart. 

3. An apology to the public should be given live - with press access. While some substitute this with a prerecorded video-audio format - this projects an attempt at control and viewed as considerably less sincere.

4. A public apology to a surrogate or group should never be a substitute for apologizing a person face-to-face.

5. There must be a clear acknowledgement of responsibility.

6. A commitment to change must be made - so as to prevent further infractions.

7. An apology must include a specific repair offering (which should also include an asking, "What would you have me do to help make amends?")

8. Asking for forgiveness is required with an apology (e.g., Saying, "I'm sorry", while required - is incomplete. One must also say, "Please forgive me", or "In time, I hope you will find it in your heart to forgive me", or similar. 

9. Regret must be expressed - "I very much regret what I did to you". 

10. The vocal qualities (tone, cadence, volume, etc.) must be congruent with sincerity. 

11. The facial nonverbal signals and other body language displays must reflect sincerity.


SUMMARY:  This analysis does not address the political ramifications of President Clinton's relationship with Monica Lewinsky. Nor does it address the immorality vs. morality of an extramarital affair. Rather it focuses on some of Bill Clinton's nonverbal behavior - and what constitutes an emotionally intelligent and evolved apology.

I call upon President Clinton to publicly re-address his statements and his stance taken in this video - and the manner in which he believed he "apologized" to Monica Lewinsky. Bill Clinton should sincerely apologize to Monica Lewinsky - and this can only be fully conveyed in-person. In addition, President Clinton should state publicly that he was absolutely wrong and that the burden of responsibility was completely on him, not Monica Lewinsky.

When a person fails - and fails privately - then one day recovers to right their wrongs - they become better a better person. That's growth. That's maturity. That's character. When a person fails - and fails publicly - then one day recovers to right their wrongs - we all become better people by their example. That's leadership.


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See also:

Body Language Analysis No. 4298: LeBron James Walks Out of Post Game Press Conference after Game One Loss 

Body Language Analysis No. 4296: Sarah Huckabee Sanders Chokes Up

Body Language Analysis No. 4294: LeBron James, Adrenaline Surges, and Emotional Intelligence

Body Language Analysis No. 4286: Aaron Schlossberg's Racist Rant

Body Language Analysis No. 4280: David Beckham, Princess Leia, and Embarrassment

Body Language Analysis No. 4254: Tony Robbins, Nanine McCool, and the #MeToo Movement

Body Language Analysis No. 4200: Mike Pence re: Rob Porter and Why It Seems Pence is "Out Of The Loop" on Major News

Body Language Analysis No. 4035: Hope Hicks, Jared Kushner, and Phone Tells

Body Language Analysis No. 3969: Vladimir Putin Offers James Comey Asylum


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Thursday, February 27, 2014

Nonverbal Communication Analysis No. 2735: Mother confronts Driver about Brain-Damaged Son, Is His Apology Sincere? (VIDEO, PHOTOS)





Stewart Richardson repeated apologized to Loubna Khader, the mother of Abdallah, the two-year old boy who he dramatically injured five years ago - and left in a permanent vegetative state. And although his words said, "I'm sorry" - his body language certainly did not.


Less than two percent of people consistently speak out of one side of their mouth. This nonverbal is thus relatively unusual for consistent baseline behavior. Intriguingly for the vast majority of time, when people adopt this asymmetrical speaking configuration - it is highly consistent with insincerity. This body language is particularly true during an apology.

Asymmetrical speaking can also represent a form of "mouth swagger".



Richardson's very straight and horizontal lip thinning in this image right after he says, "I'm sorry" is highly consistent with anger, not sorrow, remorse or sincerity.

It's also very important to note that Stewart Richardson's forehead is smooth and not contracted. If his apology were sincere his central forehead would be contracted (CFC) - indicting a heightened empathy state.
We never see him display a CFC. Therefore Richardson's apology is not sincere.



See also:

Nonverbal Communication Analysis No. 2705: Congressman Michael Grimm Apology - Sincere or Not? Body Language Tells

Nonverbal Communication Analysis No. 2578: Obamacare Website Apology - Sincere vs. Insincere?

Nonverbal Communication Analysis No. 2590: Rob Ford's Apology - was he Sincere? and other Body Language Tells

Nonverbal Communication Analysis No. 2590: Rob Ford's Apology - was he Sincere? and other Body Language Tells

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Saturday, February 16, 2013

Nonverbal Communication Analysis # 2305:
Carnival Cruise Line CEO, Gerry Cahill's Apology
Sincere or Insincere?
What his Body Language Says ...





Carnival Cruise Line's President & CEO, Gerry Cahill gave an apology Thursday 14 February for the much publicized engine room fire and subsequent crippling of their ship, Triumph, had on its recent voyage. His apology is very sincere - as are his many "Thank yous". Specifically his verbal, nonverbal communication and paralanguage are all highly congruent - indicating a high sincerity quotient.

While it is not entirely clear if he's on an (elevated) podium, it does not appear so (note parking lot at same level in background). Thus his near constant looking down during this apology indicates Mr. Cahill is not looking directly at his audience and that he feels shame. It's difficult to look people in the eye during moments of apology - when we feel we have not held up our end of the bargain. Although there are other meanings (based on the nonverbal cluster-context) constant downward gaze can also suggest low confidence, sadness or deception (There are no signals of deception here though). Eye contact from 40% to 70 % is normal for healthy conversations - and when it's closer to the 70% end of this spectrum, eye contact helps to build rapport - which is certainly needed in this situation.

At 0:02 mark, Mr. Cahill displays a rapid elevation of both eyebrows with a simultaneous forehead contraction. What does this body language-facial expression indicate?

See also:

Nonverbal Communication Analysis # 1889: Vladimir Putin & Barack Obama at the G-20

Negotiation Body Language Secret # 335:  What does "Eye Contact" really mean?

Nonverbal Communication Analysis #1516:  Ozzie Guillen Apology, his "Sincerity Quotient" &  Fidel Castro

Negotiation Body Language Secret # 712:  We are Born with the Desire for Eye Contact

Negotiation Body Language Secret # 353:  Brad Pitt's Smiling Eyes -  Sincere and Insincere Smiles

Dating & Romance Nonverbal Communication Secret # 1010:  What Makes the Twinkle in Her Eye?

Nonverbal Communication Analysis # 2052:  Dialing Up Empathy and Sincerity -  Mitt Romney's & Barack Obama's Response to  Aurora, Colorado "Batman Shooting"

Nonverbal Communication Analysis # 1600: Senator Marco Rubio - Sincerity, Self-directed Incredulity & Humor, Blocking and Appeals for the Vice Presidency

Nonverbal Communication Analysis # 2207: Body Language, Sincerity and Mahmoud Abbas  United Nations grants Palestine "Nonmember Observer State"




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